Introduction
This page describes how Atelier du Fard Sàrl processes your personal data when you use the website. www.atelierdufard.ch and when you place orders. We comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR (European Union).
By using our website, you agree to this policy.
Data Controller
The data controller is:
Atelier du Fard Sàrl
Avenue des Figuiers 1, 1007 Lausanne, Suisse
CHE-451.909.986
Data We Collect
We only collect the necessary data:
- Customer information: first name, surname, address, e-mail, telephone number
- Order and billing details
- Customer account: login details and purchase history
- Pro discount programme: verification documents provided voluntarily
- Messages sent via the site or by email
- Newsletter: only if you subscribe
- Technical data: essential cookies + anonymous statistics (Google Analytics)
- Payment details: processed by Mollie, Twint or PayPal – we never have access to your full bank details.
Why We Collect Your Data
We use your data to:
- Manage your orders and deliveries
- Issue invoices and quotations
- Communicate with you (customer service)
- Offer the pro discount programme
- Comply with our legal obligations in Switzerland (accounting, VAT)
- Improve the site using anonymous statistics
- Prevent abuse and fraud
Legal Basis
We process your data:
- To execute a contract (order or quotation)
- Based on your permission (newsletter)
- In accordance with our legitimate business interests (site security and fraud prevention)
- To comply with the law (tax and commercial obligations)
Data Sharing
We never sell your data. It may only be shared with:
- Odoo (website hosting and technical operations)
- Mollie, Twint and PayPal (secure payment)
- Carriers (Swiss Post, DHL, etc.) for delivery
- Analytical tools: Google Analytics and Google Search Console
- Swiss tax authorities if required by law
Some of our service providers (e.g. Odoo and Google) may host data in Europe or abroad. These transfers comply with the necessary safeguards (standard contractual clauses).
Storage Duration
- Orders: 10 years (Swiss accounting requirement)
- Customer account: until deletion upon request
- Emails and quotations: until deletion upon request
- Newsletter: until unsubscription
Data Safety
We take reasonable measures to protect your data and only work with reputable service providers.
Cookies
The website uses essential cookies to operate correctly (navigation, shopping basket, customer account) and audience measurement cookies (Google Analytics).
You can disable cookies in your browser settings.
Your Rights
You may request the following at any time:
- Access to your data
- Modification or correction
- Deletion, if legally possible
- Objection to marketing use
- Withdrawal of permission (newsletter)
📩 Contact : info@atelierdufard.ch
Contact
For any queries, please contact us:
✉️ Atelier du Fard Sàrl – Avenue des Figuiers 1 – 1007 Lausanne – Suisse
Modifications
We may amend this policy at any time. The version published on the website is the authoritative one.